+44 7932 759240 info@andycoughlin.co.uk

Customer Service Step 6 – When things go wrong

Despite all your efforts, there will be times when customers feel you haven’t looked after them. They may feel a sense of injustice, or that your business hasn’t treated them as they might want. How you deal with these situations is critical, if you truly value the...

Power of a great concept

We talk a lot on our sales programs about how important it is to have an engaging concept to grab the customer’s attention. This is important if it’s a new-business situation, or if you are taking a new idea to an existing customer. The purpose of the concept at Stage...