by andycoughlin | Mar 24, 2021 | Uncategorized
It’s a great question. And one we are asked to consider quite frequently. But maybe the real starting point is: ‘Should I engage my service team in our sales process?’ After all, typically their role is to get the customer up and running, address issues and problems,...
by andycoughlin | Feb 25, 2021 | Uncategorized
As you’ll know from your Gazing training, the gap is that critical ‘above the line’ sales discussion with the customer in which you, and critically they, work out what’s missing in their current set-up. One of my Gazing colleagues always starts with Stage 2 when...
by andycoughlin | Jan 21, 2021 | Uncategorized
The skills ladder is a neat, three-stage model for introducing skills, and driving performance. We usually use it in a coaching environment, but it’s great for use with your teams, or even working on your own performance. You wouldn’t take a complete newcomer to the...
by andycoughlin | Jan 7, 2021 | Uncategorized
There’s someone in my wider network who only calls me every couple of years when they are looking for their next job. To begin with I was fine about it. Of course, I’d have a chat and see if I could help them. But soon I realized it was a one-way street. They only...
by andycoughlin | Dec 15, 2020 | Uncategorized
We’ve been working with sales teams for over ten years now, coaching them, introducing some structure to their engagements, and helping them examine where they can drive improvements. The particular area we are so often asked to help with is ‘how do we get started...
by andycoughlin | Nov 24, 2020 | Uncategorized
We are delighted to share the news that Andy Coughlin Consulting is 10 years old. Andy shares lots of thanks and gratitude that has been added to the mix over the years to bring ACC to where it is today. “Every organisation or project can benefit from outlining clear...
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